There can be several reasons why you are unable to forward calls on your iPhone. Most probably, the issue is with your carrier service, as call forwarding is a carrier-related feature. However, there can also be software issues in your device due to which the feature is not working.
Also, you could have turned on or off certain features that are affecting the call forwarding. In this article, we have discussed 6 ways that will help you solve call-forwarding issues.
1. Swap Sim Cards
As mentioned before, if you are unable to use the call forwarding feature, it is a carrier-related issue. To solve this issue, you can try swapping sim cards from one sim slot to another.
Also, before putting the sim card back, try to give a gap for a few minutes. After this, put the sim card back and see if you can forward the calls. You can also contact your carrier service and tell them about the issue.
2. Force Restart Your iPhone
This method can be used for solving various issues, including problems related to call forwarding. Restarting your iPhone will clear its memory.
Moreover, it will fix any minor software glitches that are causing the issue in call forwarding. Apart from this, it will fix connectivity issues and app-related problems. Thus, it is advised to restart your iPhone at least once a week. To restart your iPhone, do this:
iPhone SE (1st generation), 5, or earlier models:
- Press the top button and hold it till the power-off slider appears on the screen.
- Next, drag the slider, and wait around 30 seconds for your iPhone to turn off completely.
- Lastly, press the top button and hold it till you see the Apple logo to turn on your device.
iPhone SE ( 2nd or 3rd Generation), 6, 7, or 8
- Press the side button and hold it until the power-off slider shows on your iPhone.
Press the side button and hold it until the power-off slider shows up - Drag the slider to turn it off and wait for around 30 seconds.
- Lastly, turn on your device by pressing the side button and holding it till the Apple logo appears on the screen.
iPhone X or later version:
- Start by pressing the volume up or down button, along with the side button, until the power-off slider shows on the screen.
Pressing the volume up or down button, along with the side button, until the power-off slider shows up - Next, drag the slider to turn off your iPhone and wait for around 30 seconds.
- Press the side button until the Apple logo appears on your screen to turn it on.
If you have tried restarting your device but the issue persists, try a force restart. Doing this will not only fix software-related issues but also fix hardware-related issues.
Here is how to do a force restart:
- Press the volume up button and release it instantly.
- Press the volume down button and release it instantly.
- Next, press the side button and hold it until the Apple logo appears on the screen.
- Release the side button.
Restart iPhone by pressing the side keys
3. Update Your Device and Check Restrictions
Update your iPhone and check if there are any carrier-restrictions on your iPhone.
- First, back up your iPhone. You can either do it with iCloud or a PC.
- Connect it to the charger.
- Connect your iPhone to the WiFi.
- Go to Settings and tap on General.
Tap on General - Next, go to Software Update.
Go to Software Update - If there are two or more updates, select your preferred one.
- Lastly, tap on Install Now. However, if there is an option for Download and Install, firstly choose to download the update.
Choose the Install Now option - After the downloading completes, enter the passcode you use to unlock your device.
- Lastly, tap on Install Now.
After this, update your carrier settings, which will improve cellular network connectivity and performance. Here’s how you can do it:
- Connect your device to wifi or a cellular network.
- Go to Settings > General > About.
Tap on About - After this, follow the onscreen instructions to install your carrier update.
After updating your device and carrier settings, ensure to check if there are any call blocking or identification apps:
- Tap on Settings and go to Phone.
- Next, tap on Call Blocking & Identification.
The above setting will only appear if you have installed any such app. When you see them, disable the app by going to Settings > Phone > Call Blocking and Identification.
4. Reset Network Settings
Resetting iPhone network settings will help to solve problems related to the carrier or call forwarding. It will remove all the paired devices’ data from the iPhone. Moreover, it will remove all the used networks from your device.
When you do a network reset, your iPhone will restore all the features related to the network to its factory settings. Nevertheless, you will have to connect your mobile to all the networks manually after the network reset. Thus, ensure to remember all the networks or note them down.
iPhone models that work on iOS 15 or later:
- Go to Settings and click on General.
- Select Transfer or Reset iPhone.</strong>
Go to Transfer or Reset iPhone - Tap on Reset.
Hit the Reset Button - Then tap on Reset Network Settings.</strong>
Tap on Reset Network Settings
iPhone models that work on iOS 14 or earlier:
- Go to Settings and tap on General.
- Go to Reset and select Reset Network Settings.
5. Enable LTE
Another method that you can try to solve the issue of call forwarding is to enable your LTE. This method has been used by many iPhone users who could not turn on the call-forwarding option. If you also see the “loading cycle” when you turn on the call-forwarding feature, follow these steps to troubleshoot the problem:
- Firstly, turn off the wifi.
- Next, go to Settings and tap on Cellular.
- Tap on Cellular Data Options.
- Then, enable LTE.
- Select “Data Only.”
- After this, try Call Forwarding. With this, you will be able to use the call-forwarding feature.
6. Disable VPN
Using VPN on your iPhone can interrupt the call-forwarding feature. If you use a VPN, try to disconnect it, as it will solve the issue. The VPN server may be having some issues, due to which is causing the problem. Thus, you need to turn off your VPN, and you may need to change the server.
Here’s how you can disconnect your VPN on your iPhone:
- Go to Settings and click on General.
- Scroll down and select VPN & Device Management.
Tap on Reset Network Settings - Tap on VPN.
Tap on VPN - Click on the Status option (right side) to turn off the VPN.
You can also turn off the VPN by directly going to the VPN application that you have downloaded on your iPhone. After this, find the option to disable it. Usually, it appears immediately after you open the app.
Turn it off, and your iPhone will be disconnected from the VPN. However, some applications may not have this option, so you have to opt for the first method. After doing this, try restarting your iPhone and turning on the call forwarding option and see if it works.
In this article, we have discussed 6 methods that can solve the issue of call forwarding not working on iPhones. All of the methods are tried and tested, and suggested by experienced users.
However, if none of the methods worked for you, the problem is with your carrier. You can try changing it and activating it again. You may also try contacting the support center.
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