How to Fix “Netflix Keeps Buffering But Internet is Fine” Problem?

Netflix Keeps Buffering But Internet is Fine problem generally occurs when you are not running Netflix on your browser. And the problem may reflect a frozen screen, number count in the centre screen, etc.

Well, the buffer problem is generally related to a slow or unstable internet connection. However, in this case, the problem is not related to the internet only. And a lot of reports were made by the users who are unable to stream Netflix content.

Therefore, here in this article, we had shortlisted all the culprits that might be causing the Netflix buffering problem when the internet is working fine.

What Causes Netflix Keeps Buffering Problem?

There can be multiple reasons behind Netflix Keeps Buffering but the internet is fine problem. Some of them are discussed below:

Server issue– If the Netflix server is going through downtime or server outage issue then it might be possible that you may encounter such a problem. So, if this is the case then you have to wait till the server fixes its issues or completes its maintenance process.
Browser cache– Sometimes accumulated browser cache may lead to this issue. This slows down your connection thereby resulting in dis-functioning and irresponsive the app. So here it is suggested to clear your browser cache timely to avoid such problems.
App Cache– Just like the browser cache, the temporary or corrupted app cache is another culprit that might also trigger such buffering issues on Netflix. So, it is also necessary to clear the app cache to fix the problem.
Unnecessary background running applications– In most instances it has been found that unnecessary background running tasks may conflict with the Netflix app when running on the browser thereby creating this issue. So, it has been suggested to quit the background tasks to fix this problem.
Outdated network driver– If you are using an outdated or faulty network driver then it might be the reason for such an issue occurring. Therefore, it is important to update your network drivers to the latest version so as to avoid such problems.
Outdated Netflix software– Most of the time using an outdated software version may trigger such an issue. So, in case you are encountering this problem, try updating your Netflix software to the latest version so as to get past this problem.
Problem with your Device– In most instances, the temporary issue with your device might results in the Netflix buffering issue while streaming. So here it is advised to fix your temporary device issues to tackle this problem.
Slow wireless connection– Using a wireless connection might result in slowing down your internet connection. So, preferring a wired connection instead of a wireless connection may fix this issue. As it serves a strong and stable net connection as compared to wireless connections.
Streaming on high video quality– It has been reported by the majority of users that streaming on high video quality may lead to this problem arising as it requires more internet bandwidth. Therefore, lowering the streaming video quality may resolve the buffering issue thereby using an ample amount of internet.

Now as you know the probable causes behind the issue, so below follow the most possible fixes confirmed by various users to solve the problem.

Check the Netflix Server

As it has been already discussed, the server issue from Netflix is considered the main culprit of this problem. If the app server is running through downtime or is under maintenance then the only solution to get over such an issue is to wait for the server to complete its maintenance issue and then check whether you are able to watch the content or not.

Restart your web browser

Sometimes dis-functioning or some sort of bugs in your web browser might cause this issue to arise. So here it is suggested to check your browser first. If you are using an old browser version, then try updating the browser.

Moreover, you can also restart your web browser. Reloading will help the browser to refresh, thereby re-establishing the servers to connect again by resolving the issue this time.

Restart your system

Try restarting your system as sometimes your PC might work improperly due to running for a long time or overheating. Therefore, restarting will help your system to refresh thereby enhancing its working performance.

So, reboot your Windows system and then try steaming Netflix content and check if the problem still appears or not.

Clear Browser Cache

If you are running Netflix on the browser then there are ample chances that the browser cache is causing the problem. Browser tends to store cache which sometimes gets corrupted and starts causing a problem when launching or running the particular application. So, try clearing the temporary cache of the browser and check if this works for you or not.

Note: The steps to clear cache differs a bit on different browsers.

To do so perform the instructions below as a guide.

Press Ctrl+ Shift+ Delete keys altogether to access the clear browsing data option.
Now go for the “Advanced” option and choose “All time” under the time range section.

Clear the Browsing Data of Chrome
After that check all the option boxes excluding the Password option.
Finally, tap on the “Clear data” button at the right bottom to remove all the cache data.

Once done with browser cache clearing, log in to your Netflix account and check if the app is still lagging or not.

Switch to Another Browser

If you are facing buffering issue while streaming video on Netflix on a particular browser then in this case try changing the browser and check for the issue still persists on another browser or not then it must be due to the Netflix app problem. If this is the case with you go for another troubleshoot to get over with problem.

Clear Netflix App Cache

Just like the browser’s cache every app also stores a cache which after some time tends to get corrupted and stop the application from running properly on devices like Android, Smart TV, etc. Sometimes corrupted app cache might create a buffering problem. So here it is suggested to clear the app cache as well to fix the problem.

On your device navigate to Settings.
Go for the General option.
Choose Apps or Applications.

On Samsung TV choose Apps
Now go for the Manage Applications options.
Scroll downward and choose Netflix and select Storage
Tap on Clear Data or Clear Storage, then OK.

Clear Data or Clear Storage on Netflix
Lastly re-launch the Netflix app and check if the problem still persists or not.

Quitting Band-Width Hogging Applications

Background running programs may consume your bandwidth, thereby slowing down the performance of your system and the internet speed as well as causing buffering issues. So, make sure to quit the running background tasks or programs to fix the issue. To do so follow the below steps:

Launch Task Manager by pressing Win+X together.
Now view under the Processes tab, you will see the list of Background bandwidth-hogging tasks.

Go to processes tab
Select the tasks you want to terminate from running by clicking the End Task button at the right bottom.

End task the high bandwidth-consuming apps

Now as your system is free from all background tasks, re-launch the Netflix application to check if the problem is fixed or not.

Lowering Your Stream Quality

Streaming videos in high quality might be responsible for the buffering problem on Netflix. So, lowering the streaming video quality might help you in fixing the slow video buffering problem. To do so follow the below steps:

Launch Netflix on the browser.
Go to the Profile icon and select the “Account” option.

Accessing the Profile icon on Netflix
Now scroll down and select the Profile to which you want to lower the streaming quality.
Tap on Playback settings.

Set the Playback Settings of Netflix to Medium
Now set it as medium or low according to your needed preference.
Finally, tap on the save button to save the changes done.

Now relaunch the app and check if the issues still persist or not.

Adjust Netflix Buffering Rate

This solution worked for many users to get past the Netflix keeps buffering but internet is fine problem. So, it’s worth giving it a try, here you need to change the quality of the video on Netflix by setting it to High or to medium and checking if the problem is resolved or not.

For this you just need to follow the below steps:

Launch the app and click on settings.
Click “Playback” and tap on “Auto Playback Quality” from the menu.
Then, change the quality of the video from “Auto” to “High (240p).”

Change video quality from Auto to High (240p).
But this change will result in lower video quality, so if in case you want to enjoy the best quality then it is suggested to choose“Medium (360p) or High (480p) instead.

Now check if the problem is resolved or not, or else head to the next possible fix.

Wired or Wireless Connection

If applying all the above solutions doesn’t fix your issue then the problem might be caused due to unstable internet connection. Using the wireless connection fluctuate and sometimes cause lagging and buffering issue.

So, if you are connected via wireless connection then try using a LAN connection. If you are connected with mobile data or via Wi-Fi or connected through a router then it might be possible that you may encounter such an issue. Also, avoid using the Public WIFI and it might have some restrictions that might stop the content to stream properly

In this case, using the wired connection allow you to get a stable internet connection and serves faster net service than a wireless connection. Moreover, you can also switch to a different internet connection if available and then try streaming to check if the problem is related to your internet connection or not. In this case, is applicable then connect with your ISP to solve the problem in your case.

Now check if you are able to stream the Netflix content without any buffering or not.

Restart Your Router and Modem

Sometimes internal issues in the router or modem might trigger such issues. So even However even applying the above fixes won’t get you out of this problem, then it might be because your router or modem is not working properly. Therefore, it is advised to restart both the router and the modem to solve various glitches and fix various internal issues. After restart starts streaming the Netflix content to see if the issue is fixed or not.

Update Network Driver

Sometimes the outdated or faulty network drivers might trigger buffering issues. So if you haven’t updated the network drivers for a while then this might be the reason responsible for the problem. Therefore, try to update the network drivers to get past the problem. Follow the guided instructions below:

Press Windows + R key to open the Run box and in the box that appears type devmgmt.msc and hit Enter.

Type devmgmt.msc in Run Window
Go to the Device Manager.
Choose a category and click on it to expand to have a look at the devices under that category.
Right-click on the device that you want to update.
Tap on the option Update Driver.

Update the driver
Now choose Search automatically for updated driver software.
Lastly, Windows will automatically download and install the latest drivers that are compatible with your Windows version.

Once your Windows is done with the installation process, restart your system and re-launch the Netflix app to check whether or not the issue is fixed.

Reinstall the Netflix Application

If none of the above-listed fixes works for you to solve the Netflix buffer problem on your device then it is worth uninstalling and then reinstalling the Netflix application. In a few cases due to bug or glitch in the app or the app getting corrupted due to improper installation might cause a buffering issue on Netflix. Therefore, you can try uninstalling the app first and then re-install it back again to fix the temporary issues with the app.

Follow the below steps to uninstall Netflix:

Go to Start, and then tap on Control Panel.
Now go to Programs and then click on Uninstall a program

Uninstall a Program
Here look for Netflix and right-click on it.
After that tap on the option to uninstall Netflix.

Uninstall Netflix
Now, wait for the application to get uninstalled.

Once done with uninstalling process, re-install the app successfully from the app store and check for the problem whether fixed or not.

So above are some verified solutions which will help you fix Netflix keeps buffering but internet is fine problem thereby letting you watch your favourite movie or series without any further interruptions.

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