How to Fix “An unexpected error occurred” in ROBLOX

When Roblox crashes with the error message saying, “An unexpected error occurred and roblox needs to quit. We are sorry!” it simply means something is preventing Roblox from running properly. This mainly happens when there is a compatibility issue between Windows and Roblox, or there are corrupted Roblox temporary or cache files.

Fortunately, this issue can be resolved quite easily. Follow the solutions down below to get your issue resolved.

1. Configure Compatibility Settings

When it comes to crashes, compatibility issue is a very common problem because Roblox has its own optimizations, which conflicts with the Windows optimizations applied to Roblox by default.

Moreover, If your Roblox cannot access the required redistributables, it will also lead you to crash. Hence, to start fixing this issue, start by configuring the compatibility settings using the following steps:

1. Click the Start Menu and search for Roblox Player.
2. Right-click the Roblox and select Open file location.
3. Here right-click the Roblox shortcut and open its Properties.
   
4. Go to the Compatibility tab and tick Disable full-screen optimizations and Run this program as an administrator.
5. Once done, click Apply and click OK to save the settings.
   
6. Now open Roblox and check if your Roblox is still crashing.

2. Clean up Your System Disk

Disk cleanup is a utility that removes the junk files such as temporary files, DirectX cache, removed data stored in Recycle bin, and more. Cleaning these temporary files can clean any corrupted ROBLOX cache which forces ROBLOX to create it’s cache from scratch. This refreshes the game and can fix this issue.

1. Press the Windows key and type Disk Cleanup.
   
2. Hit Enter to run the Disk Cleanup utility.
3. Leave your system drive selected, and click OK.
4. Here check all the options under Files to delete files and click OK.
   
5. And click Delete Files to start cleanup your system drive.
   
6. Once done, open Roblox and check if it is still crashing.

3. Install the Microsoft Store Roblox version

If you have never tried the Roblox Microsoft Store version yet, you can try it because there are various reports indicating that Roblox only crashes on a client version. Hence, you can try installing the Microsoft Store version, which is almost the same as the client version. To do so, follow the steps:

1. Open Microsoft Store and type Roblox in the search box.
2. Select Roblox from the results, then click the Get button to install Roblox.
   
3. Once the installation is finished, launch Roblox, log in with your account, and see if the crashing error is fixed or not by running games.

4. Clear Roblox Cache

Roblox cache files are kind of similar to temporary files, but the main difference is the cache files store the important data about the user’s login information and the data that the application or user frequently accesses.

In simple words, applications create cache files to decrease the loading time and increase the User Experience (UX). Hence, if the cache files are corrupted, Roblox won’t run properly and might get crash as well. So try clearing the Roblox cache file by following the steps.

1. Right-click the Start Menu and select Run from the listed options.
   
2. Here type appdata and click OK to navigate the folder.
3. Here navigate to the Local folder.
4. Now, find the Roblox and delete it.

5. Reinstall Roblox Completely

If you are still facing the error, then reinstalling Roblox completely from the system might be the last option for you. Since the error says, “An unexpected error occurred and roblox needs to quit,” it indicates there are corrupted files in the Roblox directory, preventing it from running. To confirm that, you can try reinstalling Roblox.

1. Click the Start Menu and type Add or remove programs.
   
2. Open the settings, and find Roblox.
3. Then, click the three dots and click Uninstall.
4. Again, click Uninstall to remove the Roblox.
   
5. Once the Roblox is uninstalled, click the Start Menu and type %temp% in the Windows search.
   
6. Here find the Roblox folder and delete it.
   
7. Once done, again, click Start Menu and type Run.
8. Hit Enter to open the Run Window.
   
9. Type appdata and click OK,
   
10. Go to the Local folder and find the Roblox folder to delete it.
    
11. Once done, install the Roblox client from the official site and check if you again encounter the same error message or not,

6. Contact Roblox Support

In case the error still persists after following all the solutions, then you cannot do much about it except contact the Roblox support team. The support team will better help you get rid of this issue because they inspect the computer by looking into the event logs. To contact the Roblox team, follow the steps.

1. Go to Roblox support and log in with the credentials.
2. Enter the details, such as name and email address.
3. Select the device in which you are getting the error.
4. Then, select the type of category, which is Technical Support.
5. Under the sub-category, select Roblox Crashing.
6. Now briefly describe your issue in the description.
7. Once done, click Submit.
   
8. Now just wait for the response to the given email.

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Why does Roblox keep saying an unexpected error occured?

In the error message, “An unexpected error occurred” means there is something preventing Roblox from running. When this error occurs, it often indicates there are corrupted Roblox files causing this issue.

How do I Fix unexpected error in Roblox?

Navigate to the appdata folder, then go to the Local folder. Here delete the Roblox folder. Once done, launch the Roblox and see if the issue is fixed or not.

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