How to Fix Star Wars Jedi Survivor not Launching on PC?

There are a number of reasons which can stop Star Wars Jedi Survivor from launching on your computer. This can include the third-party VPN software that you’re using, or even a problem with the EA app, which can include damaged cache files or a malfunctioning service on your system.

In addition, the interference of third-party programs with the game process can also prevent it from starting properly. In such a scenario, you can verify the suspicion by performing a clean boot to see if that gets rid of the issue. We will be taking you through a number of methods in this article that will show you how to resolve the problem in question so just follow through.

1. Disable Third-Party VPN

The first thing that you should do when sorting to troubleshoot the problem is to disable any third-party VPN software that is running in the background. VPNs are often useful when you want to hide your activity online or access content that is blocked in your region.

To secure your connection on the internet, VPNs use tunnelling that takes your connection through a number of servers before reaching the destination. Such behavior can prevent the game from launching as it is not able to establish a connection with the game servers properly.

Alternatively, often game servers block such VPN connections, which is why you are not able to establish a link. As a result, the game client that you’re using, for example, the EA app, will not be able to sync with the game servers properly which prevents the game from launching.

If this case is applicable, you will have to turn off your third-party VPN program and see if that fixes the issue. If you have added a VPN connection to your network settings in Windows, follow the instructions down below to disconnect from the VPN:

First, open the Settings window by pressing the Windows key + I on your keyboard.
In the Settings window, navigate to Network and Internet > VPN.

Navigating to VPN Settings
There click on your VPN connection and choose the Remove option provided.

Removing Windows VPN
Once you have been disconnected from the VPN, open the game and see if the problem is still there.

2. Start EA Background Service (if applicable)

Windows services are important as they facilitate the processes on your computer. If you’re using the EA app to play Star Wars Jedi Survivor, the problem can be due to the EA background service not running.

This can happen when the startup type of the service is not set to automatic, which is why the client is not able to start the service when it is needed. In such a scenario, you will have to change the startup type of the service and make sure it is running to resolve the issue. Follow the instructions down below to do this:

First, press the Windows key + R on your keyboard to open the Run dialog box.
In the Run dialog box, type in services.msc and hit Enter.

Opening Services Window
This will open the Services window.
From the list of services, locate the EA Background Service service.
Right-click on the service and choose Properties from the drop-down menu.
On the Properties window, set the Startup type to Automatic and click the Start button to start the service.

Changing Service Startup Type
Click Apply and then close the Services window.
Finally, open the game and see if the problem has been resolved.

3. Clear EA App Cache (if applicable)

Another possible cause of the problem on the EA client can be the app cache on your computer. The local cache is stored by every program on your computer that stores various user settings. In some cases, the app cache can get corrupted or damaged, Which can prevent games from launching on the EA app.

In such a scenario, you will have to clear out the cache of the app to see if that fixes the issue. The EA app comes with a built-in feature that allows you to perform app recovery which essentially resets the app to its default configuration.

Follow the instructions down below to do this:

First of all, open the EA app on your computer.
After that, click on the Menu option in the top left corner.
From the drop-down menu, choose Help > App Recovery.

Choosing App Recovery
Finally, click the Clear Cache option to remove the old cache.

Clearing EA App Cache
Once you do that, the EA app will restart and you will have to log in again.
See if that resolves the issue.

4. Reinstall EA App (if applicable)

If the above fixes did not resolve the issue for you on the EA app, it is likely that the problem is caused by the installation files of the client. In such a scenario, you will have to reinstall the application on your computer to resolve the issue.

It is important to note that you will not lose your games by doing this as the client will automatically detect the games installed on your computer. Thus, you do not have to worry about downloading the games again. To reinstall the EA app, follow the instructions down below:

Open the Control Panel by searching for it in the Start menu.

Opening Control Panel
In the Control Panel window, click on the Uninstall a program option.

Navigating to the Programs List
From the list of installed programs, locate the EA app and double-click on it.
Follow the onscreen prompts to uninstall the application from your computer.
After that had to the official website for EA and download the app installer.
Install it on your system and see if that fixes the issue.

5. Update Graphics Drivers

The graphics drivers on your computer can be one of the reasons behind the game failing to launch. This can often happen when the graphics drivers on your computer are either outdated or they’ve been corrupted due to a recent Windows Update or something similar.

In such a scenario you will have to reinstall the graphics drivers, which will also allow you to update to the latest version available. Graphics drivers play a vital role on your computer as they allow the processes on your system to communicate with the graphics card installed on your motherboard. Thus, it is always important to keep your graphics drivers up to date.

To update the graphics drivers, follow the instructions down below:

First, download the Display Driver Uninstaller utility from the official website here.
After that, extract the downloaded file to any location on your system.
Navigate to the extracted folder and open the Display Driver Uninstaller.exe
Once DDU opens, you will be shown the General Options Click Continue to proceed.

DDU General Options
Then, select GPU from the Select Device Type drop-down menu.

Selecting GPU as the Device Type
Follow this up by selecting your graphics card manufacturer from the Select Device drop-down menu.

Selecting GPU Manufacturer
Finally, click the Clean and Restart option to uninstall your current graphics drivers.

Uninstalling Graphics Drivers
After your PC boots up, head to your manufacturer’s website and download the latest drivers available for your graphics card.
Install the latest drivers on your computer and see if that fixes the issue.

6. Verify Game Files

Another potential cause for the problem in question can be the game files on your computer. This can happen when you’re either missing certain installation files or the game files are corrupted or damaged.

In such a scenario, you will have to scan and repair the game files on your computer. On the Steam client, you can do this very easily via the Verify integrity of game files option. This allows you to scan the game files on your computer and in case of any discrepancies, a fresh copy is downloaded from the Steam servers.

Follow the instructions down below to verify your game files:

First, open the Steam client on your computer.
After that, right-click on Star Wars Jedi Survivor in your games library.
From the drop-down menu, choose Properties.

Navigating to Game Properties
Now on the Properties windows, switch to the Local Files tab.
On the Local Files tab, click the Verify integrity of game files option.

Verifying Integrity of Game Files
Wait for the game files to be scanned and repaired and then launch the game to see if the issue is still there.

7. Perform Clean Boot

Finally, if none of the above methods has resolved the problem for you, it is likely that a third-party program is interfering with the game process which is causing it to not launch properly. These cases are pretty common now, and you can experience them every now and then with the vast variety of programs installed on our PCs.

In such a scenario, you will have to perform a clean boot to see if that resolves the issue. A clean boot starts your computer with only the required Windows services running in the background, so all of the third-party programs are disabled on startup.

If the problem goes away in a clean boot, it will be evident that the issue is being caused by a third-party program. In such a scenario, you can enable the services one by one to find the culprit.

Follow the instructions down below to perform a clean boot:

Open the Run dialog box by pressing the Windows key + R on your keyboard.
In the Run dialog box, type in msconfig and hit Enter.

Opening System Configuration Window
This will open the System Configuration. Switch to the Services tab.
There, tick the Hide all Microsoft services checkbox.

Hiding Microsoft Services
After that, click on the Disable all button and hit Apply.

Disabling Third-Party Services on Startup
Now switch to the Startup tab and click on the Open Task Manager option.

Opening Task Manager
On the Task Manager window, select the apps one by one and choose the Disable option.

Disabling Third-Party Apps on Startup
Finally, restart your computer to perform a clean boot.
After your PC boots up, open the game and see if that resolves the issue.