Starting August 17, 2026, Atlassian will begin collecting metadata and in-app data from Jira, Confluence, and other cloud products to train its AI models. The policy impacts its 300,000 global customers differently depending on their subscription level. Customers on the free, standard, and premium plans cannot opt out of metadata collection, while enterprise users have the option to opt out entirely.
Atlassian’s Two Types of AI Training Data
Atlassian collects two types of data. The first type is metadata, which includes readability scores and complexity ratings for Confluence pages, task classifications assigned to content, semantic similarity scores between pages, story points for Jira work items, sprint end dates, and Jira Service Management SLA values. Atlassian states that all metadata is de-identified and aggregated before it is used, with personal identifiers such as names and email addresses removed.
The second type is in-app data, which covers content created within Atlassian products. This includes Confluence page titles and body content, Jira work item titles, descriptions, comments, custom emoji names, custom status names, and custom workflow names.
Opt-Out Rules for Free, Premium, and Enterprise Plans
The ability to opt out depends heavily on the subscription level:
- Free and Standard tiers always collect metadata, with no option to opt out. In-app data collection is enabled by default but can be turned
- Premium tier also always collects metadata and does not offer an opt-out, but in-app data collection is off by default
- Enterprise tier, both metadata and in-app data collection are turned off by default
Customers using customer-managed encryption keys, Atlassian Government Cloud, Atlassian Isolated Cloud, or those with HIPAA compliance requirements are completely excluded from both types of data collection. Some government and financial services customers are also excluded from these collections.
Data Retention and Model Retraining Rules
Atlassian will retain the collected data for up to seven years. If a customer opts out or deletes their Atlassian apps after August 17, in-app data will be removed from datasets within 30 days. Any models that were trained using that data will be retrained within 90 days of the opt-out.
Customers who terminate their contracts before August 17 will not be affected by the new data collection policies. After that date, the policy will apply to all remaining customers based on their tier.
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